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Booking and General Conditions
Day Tours & Sightseeing
Booking with Iceland Excursion - Gray Line Iceland
Online: Booking online entitles you to a 5% online discount. Our activity tours can be booked online up to 24 hours and all other day tours up to 90 minutes prior to tour departure. When you book a tour online, you will receive a confirmation and a booking number by email, stating tour departure and duration.
Phone: Our diving and snorkelling tours as well as our snowmobile tours can be booked during the tour desk opening hours up to 90 minutes prior to tour departure. All other tours can be booked 24 hours a day / 7 days a week and up to 60 minutes prior to tour departure. Our booking service can be reached at +354 540 1313.
Email: Bookings per email (bookings@grayline.is) can be made for all tours up to 90 minutes prior to tour departure. All email bookings are confirmed within 24 hours on working days.
Complimentary pick up service
We offer complimentary pick up service for our passengers 30 to 60 min prior to tour departure at any hotel/guesthouse in Reykjavik (please see individual tour descriptions for more details). We reserve the right to alter or change the itinerary according to weather and road conditions.
Change of reservation
It is possible to change a reservation up to 2 hours prior to tour departure free of charge.
Cancellations
Cancellations of tours must go through our office and should be sent at least 24 hours prior tour departure to iceland@grayline.is or fax +354 540 1310. Confirmations of cancellations will be sent back within 24 hours during weekdays.
Tour departure / Complimentary pick up service / Drop off service
All day tours booked start from our office at Hafnarstræti 20, 101 Reykjavík (Lækjartorg) at the departure time given on your voucher. It is the passengers responsibility to arrive at our tour office in time to check in for their tour and to board the tour bus at the tour departure time written on their voucher.
We offer a complimentary pick up service for all our day tours. Passengers wanting to take advantage of the complimentary pick up service are requested to wait outside their hotel 30 to 60 minutes prior to tour departure (please see individual tour descriptions for more information) in order to board the pick up bus.
Missing the pick up bus does not entitle to a refund of the price paid for the tour.
Drop off after day tours may sometimes not be right in front of your hotel/guesthouse due to narrow streets and actual coach size used during the tour.
Passengers with special needs
If you have any special needs or requests you should notify the Iceland Excursions sales department as soon as possible. We always try to fulfill our customers wishes at all times.
Wheelchairs
It is permitted to have foldable wheelchairs in our coaches without charge. Passengers that are unable to sit in a standard coach seat must advise the company´s office prior to tour departure.
Safety
Our fleet at Iceland Excursions – Gray Line Iceland includes coaches of all types and sizes, which are all equipped with safety belts. We have a limited number of Children's Safety Car Seats available. These can be provided on request, free of charge. The safety and comfort of our customers is one of our main goals.
Liability
Iceland Excursions – Gray Line Iceland reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. Seats cannot be guaranteed unless booked at least two hours in advance. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Punctuality is a key objective in Iceland Excursions – Gray Line Iceland operation. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.
Comments or complaints
If you want to comment on our tours we welcome you to send us a line, we always welcome feedback on our tours. If you for some reason are not satisfied with our services please contact us as soon as possible. You can either send an e-mail to iceland@grayline.is or write us a letter to our head office at Hofdatun 12, 105 Reykjavik, Iceland, addressed to Mr.Thorir Gardarson our Sales and Marketing Director.
Thank you for reading through our conditions and we welcome you to participate in our tours.
We offer a 24 hour booking service 7 days a week for most of our day tours. Please contact us at (354) 540 1313 or send us an email at bookings@grayline.is.
If you need any assistance, don´t hesitate to contact us!
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