GRAY LINE ICELAND // FAQ

Our Frequently Asked Questions include the most common questions our customers ask. These are sorted into 8 main categories to help you find the answer you are looking for.
Blue Lagoon	Booking and payments	Daytours & sightseeing	Discount and refunds
Bathing fee Blue Lagoon	Where can I book your tours?	Where can I book your tours?	Refund of travel agency bookings
Distances to/from Blue Lagoon	How to book online as a tourist	Lunch included in Day Tours?	Voucher refunds
Tour departures to Blue Lagoon	Payment in what currencies	Minimum number of passengers	Norden Voyager Card
Departures from Blue Lagoon	Guaranteed reservations	What clothes should I wear?	AAA discounts
Keflavík -> Blue Lagoon morning tours	Changing reservations	Clothes for horse riding	Discounts
Luggage at Blue Lagoon	Cancellation policy	Experience for horse riding tours	Invoices
Length of stay at Blue Lagoon	Is this a secure site?	Private tours	ISIC student card
		Glacier tours	Northern Lights refund
		Hiking tour	My cruise ship docked late.
		Snow Scooters - all year round?
		Seatbelts in the coaches
		Children's Safety Car Seats
		Customer Feedback

Northern lights	On your own	Pick up / Drop off - Keflavík Airport	I am a Travel Agent
No Northern Lights on my tour	Mývatn	Drop off after a day tour	Travel Agency Commission Day Tours
Northern Lights refund	Package Tours	Flybus	Travel Agency Commission Groups
Northern Lights tour cancelled	Akureyri	Pick up	Online Booking System - access
		Pick up for cruise ship passengers
		Pick up at Keflavík Airport
		Keflavík Blue Lagoon morning tours
If you can´t find the answer to your question don´t hesitate to contact us. You can either call us at +354 540 1313 or send us an e-mail at iceland@grayline.is.